Policies & Client Documentation

Solent Companions Ltd

Policies & Client Documentation Overview

This document provides a summary overview of our governance, safeguarding and operational

standards.

Safeguarding Commitment

• Operates in line with the Care Act 2014.
• All safeguarding concerns are documented and reported appropriately.
• We support vulnerable adults with professional responsibility.

Service Scope & Boundaries

• Companionship, welfare visits and light domestic support.
• Errands and appointment accompaniment.
• Medication reminders (prompts only).
• We do not provide personal care or regulated activities.

Health, Safety & Lone Working

• Client risk assessments completed prior to service.
• No lifting, transfers or clinical care undertaken.
• Work ceases if environment becomes unsafe.

Data Protection & Privacy

• Compliant with UK GDPR and Data Protection Act 2018.
• Secure storage of client information.
• Data processed only for legitimate service purposes.

Equality & Inclusion

• Operates in accordance with the Equality Act 2010.
• Services delivered with dignity, respect and fairness.

Complaints Procedure

• Complaints acknowledged within 3 working days.
• Written response provided within 14 working days.

• Learning used to improve service quality.